• The MagSafe magnets fell out of my case — what happens?

  If the MagSafe magnets fell out of your case, this is covered under our warranty. The replacement cost and shipping depend on when you purchased the case. What's covered MagSafe magnets that have fallen out Loose or detached magnets Manufacturing defects affecting magnetic functionality Warranty timeline and costs Within 60 days of purchase: Replacement case: Free Shipping: Free You pay nothing for the warranty replacement After 60 days (but within 12 months): ReplacFew readers

• My phone broke while using your case — is this covered?

  Phone damage that occurs while using our case is not covered under warranty. We're really sorry to hear your phone was damaged — we know how frustrating that can be. About our case protection Our cases are built and tested for military-grade drop protection, which covers everyday accidents and even tougher impacts. However, no case can guarantee absolute protection from every possible drop — especially with today's glass-backed phones. Why phone damage can still occur Phone damage caFew readers

• My case has a misprint, misalignment, or white ink showing on the edges — can I replace it?

  If your case has a misprint, misalignment, or white ink showing on the edges, this is covered under our 12-month warranty and we'll replace it for you. What's covered Misprints or printing errors Misalignment issues White ink showing on edges Any manufacturing defects How to request a replacement Step 1: Contact us with photos Take clear photos showing the defect Contact our support team with the photos Provide a thorough and detailed description of the issue, incluFew readers

• The camera ring broke or popped out — is this covered?

  If the camera ring (protective camera bezel) on your phone case broke or popped out, this is covered under our warranty. The replacement cost and shipping depend on when you purchased the case. What's covered Broken camera rings/bezels Camera rings that have popped out Manufacturing defects affecting the camera protection Warranty timeline and costs Within 60 days of purchase: Replacement case: Free Shipping: Free You pay nothing for the warranty replacement After 60 daFew readers

• My screen protector or lens protector broke — is this covered?

  If your screen protector or lens protector broke, it is covered under our warranty. The replacement cost and shipping depend on when you purchased the item. What's covered Broken screen protectors Damaged lens protectors Manufacturing defects or normal wear issues Warranty timeline and costs Within 60 days of purchase: Replacement item: Free Shipping: Free You pay nothing for the warranty replacement After 60 days (but within 12 months): Replacement item: FreFew readers

• What does your 12-month warranty cover?

  Our 12-month warranty covers manufacturing defects and printing issues across all our products. We stand behind the quality of our cases and accessories when they fail under normal use. What's covered Phone Cases Printing issues: misprints, color misalignment, ink chipping/peeling, fading Manufacturing defects: cracks in plastic without impact damage, warping, loose fit, rough edges Hardware issues: broken or detached camera ring, MagSafe magnets detaching, non-functioning case buttFew readers

• My case is peeling (ink chipping) — what happens?

  If they say their case is peeling, the ink is chipping or coming off, they are covered under our 12-month warranty. Ask them to do the following: Provide their order number Provide a photo of the damaged case What happens next Pass this to an agent so they can review it. No need to return the damaged case - just dispose of it responsibly.Few readers

• How to Safely Remove Glass Camera Lens Protectors

  Some of our camera lens protectors (including iP17 lens protectors) are made from tempered glass. While this material offers excellent protection, glass can crack or shatter if removed incorrectly or if pressure is applied unevenly. To avoid injury, it’s important that lens protectors are removed slowly and carefully using the steps below. Important Safety Notice • Camera lens protectors are made of glass • Glass can crack or shatter when force is applied • Improper removal may cause smaFew readers

• Bubbles appeared under my screen protector when fitting — what should I do?

  If bubbles appeared under your screen protector during fitting, this is typically caused by dust particles or incorrect application technique. What causes bubbles Dust or debris on the screen before application Incorrect fitting technique Not removing all air during installation Important: Bubbles from dust or fitting issues aren't covered under warranty as they're application-related, not product defects. How to fix bubbles Step 1: Clean and reapply Carefully remove the scFew readers

• Do I need to pay shipping for warranty replacements?

  Shipping costs for warranty replacements depend on when you purchased your item. Shipping policy breakdown Within 60 days of purchase Replacement item: Free Shipping: Free You pay nothing for the warranty replacement After 60 days (but within 12 months) Replacement item: Free Shipping: You cover the shipping cost Only shipping fees apply - the replacement itself is still free under warranty How we determine your timeline We verify your original order date in our system tFew readers

• Do I need to send defective items back?

  In most cases, you don't need to send defective items back to us. Clear photo evidence is typically sufficient for us to process your warranty replacement. What we need from you Photo evidence Clear photos showing the defect or damage Multiple angles if the issue isn't obvious in one shot Good lighting to clearly see the problem How the process works Step 1: Submit photos Take clear photos of the defective item Contact our support team with the photos Describe the specFew readers