• Where do you ship from?

  All our orders are printed and shipped from our UK facility to customers worldwide. Shipping coverage We deliver to most countries globally Exceptions: Embargoed regions and some remote islands What this means for international customers US and EU orders: Duties and taxes are included in your order total No hidden customs fees or surprise charges at delivery Other regions: May incur local customs fees determined by your country's authorities These fees are collFew readers

• Do you offer shipping insurance?

  Shipping insurance is available as an optional add-on during checkout. What It Covers Items lost during shipping Items damaged in transit Items broken during delivery How It Works Select shipping insurance at checkout If anything happens to your order during shipping, we'll send a replacement No questions asked - just let us know what happened Peace of Mind Your order is protected from the moment it leaves our facility until it reaches your door. Adding shipping inFew readers

• My order is stuck or hasn’t moved.

  Tracking delays are normal, especially during peak times when carriers may pause scanning at customs or busy hubs. What's happening Carriers sometimes don't scan packages at every checkpoint Customs and distribution hubs often experience delays Your package is likely still moving even without tracking updates Next steps Please wait an additional 3-5 days for tracking to update. Most packages resume normal scanning once they clear busy processing points. If still no movemenFew readers

• Can I track my order?

  Yes, all shipped orders receive tracking information. You'll get an email with your tracking link once your order leaves our warehouse. How tracking works Automatic email notification Tracking email sent when order ships from warehouse Contains direct link to track your package Includes carrier information and estimated delivery What to do if you missed the email Check your email folders Look in spam/junk folders Search for emails from our shipping team Check theFew readers

• Will I need to pay import duties or customs fees?

  Import duties and customs fees depend on your shipping location. USA and EU customers Duties and taxes are included at checkout No additional customs fees at delivery All charges are transparent upfront Rest of world customers May incur local import charges determined by your country's customs authorities These fees are collected by your local postal service or courier We don't control third-party customs fees outside the US/EU What this means for you Your final cosFew readers

• Do you offer green/sustainable delivery options?

  We're committed to sustainable shipping practices, though our delivery options vary by carrier. Our shipping partners (Royal Mail, Landmark Global, UPS, USPS, and FedEx) are actively working to reduce their carbon footprint, with some offering fully carbon-offset shipping while others are still developing their programs. Our sustainable approach includes: Eco-friendly packaging - 100% recyclable materials and plastic-free mailers Local carrier partnerships - Reducing emissionsFew readers

• How long does it take to dispatch my order?

  All our cases are made-to-order with a production time of 1-2 working days before dispatch. Production timeline details Standard production: 1 working day During busy periods: Up to 2 working days Friday orders: May take 2 working days due to weekend processing Total delivery time Remember to add production time to shipping time for complete delivery expectations: Production (1-2 days) + shipping time = total delivery time What this means for you Your orderFew readers

• What carriers do you use in the UK, USA, and EU?

  We use different shipping carriers for each region to ensure reliable delivery to our customers worldwide. Carriers by region UK Royal Mail handles all UK deliveries USA FedEx SpeedEx USPS UPS Express (via Landmark Global) EU Local postal providers in each country UPS Express (via Landmark Global) How this works Our carrier network is designed to provide the most efficient delivery service for your location. Each carrier specializes in their regional coFew readers

• Why Your Tracking May Not Be Live Yet (Royal Mail, Fedex, USPS, Landmark, etc.)

  If your tracking hasn’t gone live yet with carriers like Royal Mail, Fedex, USPS, or Landmark, it usually means your parcel hasn’t been scanned by the carrier. When orders are picked up from our warehouse, they’re often sent in bulk. Especially with services like Royal Mail Tracked 48, the first scan may not happen until the day of delivery. Until your order reaches and is processed at the main sorting center, tracking updates may not appear. This is normal and doesn’t mean your order isn’t mFew readers

• How long will my order take to arrive?

  Your order takes 1-2 working days to produce, plus shipping time based on your location: Total delivery times: UK: 2-6 business days (1-2 production + 1-4 shipping) EU/USA: 3-12 business days (1-2 production + 2-10 shipping) Worldwide: 7-22 business days (1-2 production + 6-20 shipping) You'll receive tracking information once your order ships from our warehouse, so you can monitor its progress to your location.Few readers

• My package says delivered but I haven’t received it.

  When your tracking shows "delivered" but you haven't received your package, carriers sometimes mark packages delivered early or leave them in safe locations. First steps to take Check common delivery locations: With neighbors who might have accepted the package Safe spots around your property (porches, side doors, garages) Building concierge or mailroom Mailboxes or parcel lockers Behind gates or in secure areas Wait 24 hours Carriers occasionally mark packages as dFew readers

• What delivery options do you offer?

  We offer different delivery options based on your location to ensure reliable shipping worldwide. UK delivery options Royal Mail Standard Delivery – 2-4 day untracked service Royal Mail Tracked 48 – 2-4 day tracked service Royal Mail Tracked 24 – 1-2 day tracked service (fastest option) EU delivery options Standard Postal Service – Via Landmark Global, handed to local postal services Tracked Delivery – Via Landmark Global with tracking updates, handled bFew readers

• My delivery is later than estimated — what happens?

  If your delivery is running late, we'll work to resolve the situation based on your order's status and our policy guidelines. What we check first Tracking status We verify if your package is still moving through the carrier network "In transit" but delayed packages are still on their way to you We'll provide updated expectations based on current tracking information Policy timeline UK orders: If delayed beyond 10 business days from ship date International orders: If delFew readers

• Do you ship internationally?

  Yes, we ship worldwide with only a few exceptions. All orders ship from our UK facility to customers globally. Shipping coverage We deliver to most countries worldwide, with exceptions for: Embargoed countries Some remote islands Duties and fees by region US and EU customers Duties included in your order total No additional fees at delivery Other regions May incur local customs fees or duties These fees are determined by your local customs authority Fees aFew readers

• My order was returned to sender — what happens next?

  When your order is returned to sender, we can either resend it or process a refund based on the return reason. What happens next depends on why it was returned: Customer-related issues (incorrect address, uncollected parcel): You'll need to cover re-shipping costs. We'll correct any address errors before resending Carrier error (delivery failure on their end): We'll resend your order at no additional cost No extra charges for the replacement shipment Customs refusal:Few readers

• What happens if I don’t pick up my package at the collection point?

  If you don't collect your package from the pickup location, it will be returned to our warehouse. What happens next depends on why it wasn't collected: If you missed the collection: You'll need to pay re-shipping costs for a new order We'll ensure any address issues are corrected before resending If the carrier failed to notify you properly: We'll resend your order at no additional cost No extra charges for the replacement shipment Next steps: Contact us with yourFew readers

• My tracking number is not working

  Why tracking numbers may not work immediately When your order ships, Tracking usually updates within a few hours, but sometimes it can take upto 48 hours for tracking information to appear in the carrier's system. This delay is normal and occurs because: Carriers need time to scan and update packages in their network Tracking data syncs between our system and the carrier's database What to do if tracking isn't working Step 1: Wait 24-48 hours after receiving your tracking numbFew readers

• Why hasn’t my tracking updated?

  Tracking delays are common when carriers delay updating scans, especially as parcels move between distribution hubs and processing centers. What's happening Carriers often skip scanning at intermediate checkpoints Parcels moving between hubs experience longer processing times Your order is still in transit despite missing tracking updates Next steps Please allow an additional 3-5 days for tracking to resume normal updates. Most packages show renewed scanning activity once theyFew readers

• Do you offer free shipping?

  Yes, we offer free shipping when your order meets certain thresholds, which vary by region. Free shipping thresholds by region UK Free standard shipping on orders above £30 Express shipping options remain paid regardless of order value EU Free shipping on orders above €36 threshold Express shipping options remain paid regardless of order value US Free shipping on orders above $40 threshold Express shipping options remain paid regardless of order value If youFew readers