BLANC SPACE
  • English
Go to website
Back
Articles on:Orders & Payments
No description

Categories

  • Product Information
  • Account & Login
  • Returns, Exchanges & Refunds
  • Orders & Shipping
  • Warranty & Quality Issues
  • Orders & Payments
  • Shipping & Delivery
  • Discounts, Campaigns & Gift Cards
  • Sustainability & Materials
  • Do you offer wholesale or bulk discounts?
    Yes, We Do! We offer special pricing for wholesale and bulk orders. Getting Started Share your requirements with us and we'll create a custom quote that works for your needs. What to Include How many cases you need Which phone models Any design preferences Your timeline Ready to Get Started? Send us your wholesale requirements and we'll get back to you with pricing options that fit your business needs.Few readers
  • My payment was declined — what should I do?
    Payment declines can occur due to insufficient funds, incorrect billing details, or bank security checks that flag the transaction as suspicious. What to try next Use a different payment method – Try another credit card or switch to PayPal for processing Verify your billing information – Ensure all details match your bank records exactly Contact your bank – Ask them to lift any security holds on your account that might be blocking the transaction Don't worry about pendFew readers
  • How do I place an order?
    Placing an order is straightforward through our online checkout process. Browse and select items Browse our Blanc Space collections Add desired items to your cart Review your selections before checkout Complete your purchase Proceed to checkout and complete payment using: Credit/debit card PayPal Klarna Afterpay Google Pay Shop Pay (regional availability) Payment processing All transactions are securely handled through Shopify Payments or our linked payment gatewayFew readers
  • Did my order go through?
    You should receive an automated email confirmation immediately after successful payment. If you haven't received this confirmation, there are several steps to verify your order status. What to check first Email folders: Check your spam/junk folder for the confirmation email Email address: Verify you used the correct email during checkout Express payment accounts: If you used PayPal, Apple Pay, or Google Pay, the confirmation may have gone to that account's email instead oFew readers
  • What payment methods do you accept?
    We accept multiple payment methods to make checkout convenient for customers worldwide. Accepted payment methods Visa, Mastercard, American Express PayPal Apple Pay, Google Pay Klarna, Afterpay, Clearpay Shop Pay Not accepted Bank transfers Cryptocurrency Checks or money orders Regional availability Klarna and Afterpay are only available in supported regions. If these options don't appear at checkout, it's because they're not available in your location - our sysFew readers
  • Can I cancel my order?
    When you can cancel your order Orders marked as "Unfulfilled" can be cancelled with a full refund processed via your original payment method. When cancellation isn't possible Orders already "Fulfilled" cannot be cancelled. If your order cannot be cancelled, we can guide you through our returns process once you receive your item. How to cancel your order Log into your account - you'll see the option to self-cancel your order Click the cancel option to process yFew readers
  • Can I change my address/order details?
    Once an order is placed, our system doesn't allow editing shipping addresses or product details. The most reliable solution is to cancel your current order (if still unfulfilled) and place a new one with the correct information. Why changes aren't possible Orders enter production quickly after placement System limitations prevent modifications once processing begins Emailing for changes isn't reliable due to fast production timelines How to change your order details Step 1: LFew readers
  • Free Shipping Not Showing at Checkout
    If you're placing an order and not seeing free shipping at checkout, here are a few things to check: Check Your Checkout Options Sometimes the free shipping option is available but not selected as the default when you reach checkout. Look through all available shipping options to see if free shipping is listed. Verify Your Order Value Make sure your order value meets our free shipping threshold. If your cart total is below the minimum amount required, free shipping won't be available.Few readers
  • I cancelled my order but the payment still shows.
    When you cancel an order immediately, you may still see the payment showing on your bank statement temporarily. This is a bank authorization hold, not an actual charge - no funds have been taken from your account. What's happening Banks place temporary holds when processing payments Cancelling the order stops the actual charge from going through The hold appears as a pending transaction but isn't a real deduction Timeline for resolution The authorization hold typically clears aFew readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
© 2026 BLANC SPACEWe run on Crisp Knowledge.