Why hasn’t my tracking updated?

Tracking delays are common when carriers delay updating scans, especially as parcels move between distribution hubs and processing centers.

What's happening

• Carriers often skip scanning at intermediate checkpoints
• Parcels moving between hubs experience longer processing times
• Your order is still in transit despite missing tracking updates

Next steps

Please allow an additional 3-5 days for tracking to resume normal updates. Most packages show renewed scanning activity once they clear busy processing points.

If tracking remains stalled

Should your tracking show no movement for more than 10 business days total, we'll escalate to our lost shipment process to resolve this promptly.

Your patience during these temporary carrier delays is appreciated.

Updated on: 12/02/2026