What happens if I don’t pick up my package at the collection point?

If you don't collect your package from the pickup location, it will be returned to our warehouse.

What happens next depends on why it wasn't collected:

If you missed the collection:

• You'll need to pay re-shipping costs for a new order
• We'll ensure any address issues are corrected before resending

If the carrier failed to notify you properly:

• We'll resend your order at no additional cost
• No extra charges for the replacement shipment

Next steps:

Contact us with your order number so we can determine the reason for non-collection and arrange either a paid resend or free replacement based on the circumstances.

Important note:

Collection points typically hold packages for 7-14 days before returning them to sender, so it's important to collect your package promptly once you receive the pickup notification.

Updated on: 12/02/2026