What does your 12-month warranty cover?

Our 12-month warranty covers manufacturing defects and printing issues across all our products. We stand behind the quality of our cases and accessories when they fail under normal use.

What's covered

Phone Cases

• Printing issues: misprints, color misalignment, ink chipping/peeling, fading
• Manufacturing defects: cracks in plastic without impact damage, warping, loose fit, rough edges
• Hardware issues: broken or detached camera ring, MagSafe magnets detaching, non-functioning case buttons

Screen & Lens Protectors

• Adhesive or manufacturing defects (not sticking, cracks on arrival, defective cut-outs)
• Breakage during normal use

Watch Straps

• Broken or faulty clasps, peeling print, stitching defects
• Fading or premature wear within 12 months

MagSafe Phone Grips/Rings

• Adhesive failure, magnet detachment
• Misprints or cracks in plastic

AirPods Cases

• Printing issues (misprints, peeling ink)
• Poor fit, cracks without misuse

Rope Lanyards

• Fraying or breaking within 12 months under normal use

What's not covered

Customer damage

• Drops, crushing, liquid damage, bending, or misuse

General wear and tear

• Small scratches, scuffs, natural fading over time
• Yellowing of clear TPU cases (known material property)

Installation issues

• Bubbles or dust trapped under screen protectors during fitting

Phone damage

• Our cases provide high protection but cannot guarantee prevention of every type of phone damage

Modifications

• Cases or accessories altered by customers
• Accessory misuse (excessive weight on lanyards, improper grip attachment)

Our commitment

We always want our customers to feel supported. If there's any doubt about coverage, we'll work to find a fair solution - whether that's a replacement, store credit, or discount on a reorder.

Updated on: 12/02/2026