The refund I received is incorrect — what should I do?

If you received an incorrect refund amount, we can help verify and correct this. Refunds may be adjusted based on discounts applied to your original order or if you returned only some items from a multi-item purchase.

Common reasons for refund adjustments

• Promotional discounts: Buy 2 Get 2 Free offers or percentage discounts affect the refund calculation
• Partial returns: Returning only some items from a multi-item order
• Bundle pricing: Items purchased as part of a bundle may have different individual refund values
• Shipping costs: May or may not be included depending on your return reason

How to resolve an incorrect refund

Step 1: Gather your order details

• Locate your original order confirmation email
• Note which specific items you returned
• Check what discounts or promotions were applied to your original purchase

Step 2: Contact our support team

• Provide your order number and details about the refund discrepancy
• Explain which items you returned and what refund amount you expected
• Include screenshots of your original order and the refund notification

Step 3: We'll review and correct

• Our team will compare your original order against the returned items
• We'll verify if any discounts or promotions affected the refund calculation
• If we find an error, we'll process the corrected refund amount

What happens next

Once we've reviewed your case, we'll either explain how the refund was calculated correctly or process an additional refund for any difference owed. You'll receive confirmation and updated refund details within 24 hours of our review.

Updated on: 12/02/2026