The MagSafe magnets fell out of my case — what happens?

If the MagSafe magnets fell out of your case, this is covered under our warranty. The replacement cost and shipping depend on when you purchased the case.

What's covered

• MagSafe magnets that have fallen out
• Loose or detached magnets
• Manufacturing defects affecting magnetic functionality

Warranty timeline and costs

Within 60 days of purchase:

• Replacement case: Free
• Shipping: Free
• You pay nothing for the warranty replacement

After 60 days (but within 12 months):

• Replacement case: Free
• Shipping: Small shipping fee applies
• Only shipping costs - the replacement case itself remains free under warranty

How to request a replacement

Step 1: Contact us with details and photos

1. Reach out through our support chat
2. Provide your order number
3. Take clear photos showing the missing magnets
4. Describe when you first noticed the magnets fell out

Step 2: We verify your purchase date

• We check when you originally ordered the case
• This determines which shipping policy applies to your replacement

What happens next

Once we verify your purchase date and review your photos:

• We process your warranty replacement immediately
• You'll receive confirmation of any applicable shipping fees
• Your replacement case ships within 2-3 business days
• Tracking information arrives via email

This ensures you get your replacement case quickly while understanding any costs upfront.

Updated on: 12/02/2026