My tracking number is not working

Why tracking numbers may not work immediately

When your order ships, Tracking usually updates within a few hours, but sometimes it can take upto 48 hours for tracking information to appear in the carrier's system.

This delay is normal and occurs because:

• Carriers need time to scan and update packages in their network
• Tracking data syncs between our system and the carrier's database

What to do if tracking isn't working

Step 1: Wait 24-48 hours after receiving your tracking number

Step 2: Try entering your tracking number directly on the carrier's website

Step 3: Check that you're using the correct tracking number format

When to contact us

If your tracking number still isn't working after 48 hours, we can help investigate the issue and provide an update on your order status.

Additional troubleshooting tips

• Ensure you're checking the correct carrier's website (UPS, FedEx, USPS, etc.)
• Try removing any spaces or special characters from the tracking number
• Some international shipments may take longer to appear in tracking systems

Updated on: 12/02/2026