My screen protector or lens protector broke — is this covered?

If your screen protector or lens protector broke, it is covered under our warranty. The replacement cost and shipping depend on when you purchased the item.

What's covered

• Broken screen protectors
• Damaged lens protectors
• Manufacturing defects or normal wear issues

Warranty timeline and costs

Within 60 days of purchase:

• Replacement item: Free
• Shipping: Free
• You pay nothing for the warranty replacement

After 60 days (but within 12 months):

• Replacement item: Free
• Shipping: Small shipping fee applies
• Only shipping costs - the replacement itself remains free under warranty

How to request a replacement

Step 1: Contact us with details

1. Reach out through our support chat
2. Provide your order number
3. Describe how the protector broke
4. Include a photo showing the broken item.

Step 2: We verify your purchase date

• We check when you originally ordered the item
• This determines which shipping policy applies to your replacement

What happens next

Once we verify your purchase date:

• We process your warranty replacement immediately
• You'll receive confirmation of any applicable shipping fees
• Your replacement ships within 2-3 business days
• Tracking information arrives via email

This ensures you get your replacement quickly while understanding any costs upfront.

Updated on: 12/02/2026