My phone broke while using your case — is this covered?

Phone damage that occurs while using our case is not covered under warranty. We're really sorry to hear your phone was damaged — we know how frustrating that can be.

About our case protection

Our cases are built and tested for military-grade drop protection, which covers everyday accidents and even tougher impacts. However, no case can guarantee absolute protection from every possible drop — especially with today's glass-backed phones.

Why phone damage can still occur

Phone damage can sometimes happen from:

• Repeated small impacts over time that weaken the phone's structure
• Unusual drop angles that no case can fully protect against
• Pre-existing phone vulnerabilities or wear

What our warranty covers

While we can't cover phone damage, our warranty ensures we'll always take care of the case itself if it ever fails or shows defects during normal use.

If you believe the case contributed to the damage

We understand your concern. While we cannot accept liability for phone repair costs, we may offer goodwill options such as:

• Free replacement case
• Discount on your next order

Contact our support team to discuss your specific situation and available options.

Updated on: 12/02/2026