My order is stuck or hasn’t moved.

Tracking delays are normal, especially during peak times when carriers may pause scanning at customs or busy hubs.

What's happening

• Carriers sometimes don't scan packages at every checkpoint

• Customs and distribution hubs often experience delays

• Your package is likely still moving even without tracking updates

Next steps

Please wait an additional 3-5 days for tracking to update. Most packages resume normal scanning once they clear busy processing points.

If still no movement

If your tracking shows no updates for 10+ business days total, we'll escalate to our replacement/refund process to resolve this for you.

We appreciate your patience during these temporary delays.

Updated on: 12/02/2026