If your case has a misprint, misalignment, or white ink showing on the edges, this is covered under our 12-month warranty and we'll replace it for you.

What's covered

• Misprints or printing errors
• Misalignment issues
• White ink showing on edges
• Any manufacturing defects

How to request a replacement

Step 1: Contact us with photos

1. Take clear photos showing the defect
2. Contact our support team with the photos
3. Provide a thorough and detailed description of the issue, including how it affects the case's functionality or appearance

Step 2: We review and approve

• We verify the defect matches warranty coverage
• Most cases are approved immediately based on photo evidence
• You'll receive confirmation within 24 hours

Shipping costs

Within 60 days of purchase:

• Replacement item: Free
• Shipping: Free

After 60 days (but within 12 months):

• Replacement item: Free
• Shipping: Small shipping fee applies

What happens next

Once approved, your replacement processes immediately. You'll receive tracking information via email and don't need to return the defective case.

Design Durability Concerns

Some customers might worry that the printed designs on their Blanc Space phone case could affect its durability. It's important to know that:

• All Blanc Space cases have the same durable underlying structure, regardless of the printed design.
• Any defects, such as issues with the camera ring, are isolated to that particular unit and are not caused by the printed design.

This ensures that the structural integrity of your phone case remains consistent and reliable.

Updated on: 12/02/2026