I can’t register my return — what should I do?

All returns must go through our online portal, but we can help if you're experiencing technical issues that prevent you from registering your return.

Common registration issues

• Website errors or loading problems
• Form submission failures
• Login or account access problems
• Browser compatibility issues

How to get help with return registration

Step 1: Gather error details

• Take a screenshot of any error messages you're seeing
• Note the specific step where the problem occurs
• Try using a different browser or clearing your cache

Step 2: Contact our support team

• Provide the error screenshot and details about the issue
• Include your order number and the items you want to return
• Describe exactly what happens when you try to register

Step 3: We'll register manually if needed

• Our team will verify the technical issue you're experiencing
• If confirmed, we'll register your return manually through our system
• We'll send you the return instructions directly by email

What happens next

Once we've registered your return manually, you'll receive detailed return instructions via email including the packing slip and shipping information. This ensures your return can proceed even when technical issues prevent online registration.

Updated on: 12/02/2026