Have you received my return?

We process returns within 5 business days of them arriving at our warehouse. We can check the status of your return to provide you with an update.

Return processing timeline

• Returns are processed within 5 business days of arriving at our warehouse
• Processing includes inspection, approval, and initiating refunds or exchanges
• You'll receive confirmation once processing is complete

How to check your return status

Step 1: Check our returns portal

• Log into your account and visit the returns section
• Look for your return request and current status
• Check for any updates or tracking information

Step 2: Provide tracking information if needed

• If your return shows as not yet received, gather your shipping tracking details
• Contact our support team with the tracking number and shipping carrier
• This helps us locate your package and provide accurate status updates

What happens next

Once we receive and process your return, you'll receive confirmation with your refund or exchange timeline. If your return appears to be lost in transit based on tracking information, our returns management team will investigate and work toward a resolution.

Updated on: 12/02/2026