Free Shipping Not Showing at Checkout

If you're placing an order and not seeing free shipping at checkout, here are a few things to check:

Check Your Checkout Options

Sometimes the free shipping option is available but not selected as the default when you reach checkout. Look through all available shipping options to see if free shipping is listed.

Verify Your Order Value

Make sure your order value meets our free shipping threshold. If your cart total is below the minimum amount required, free shipping won't be available.

Location Restrictions

Some remote areas or islands are excluded from free shipping options due to shipping limitations. Check if your delivery address falls within our standard shipping zones.

Double-Check Your Discount Code

If you're using a free shipping discount code, verify that you've properly applied it at checkout. The code should show as active in your cart summary.

These steps should help you identify why free shipping isn't appearing and get your order processed with the correct shipping option.

Updated on: 12/02/2026