Do you cover return shipping from the USA, EU or outside the UK?

No, return shipping costs are the buyer's responsibility for all international returns from the USA, EU, or any location outside the UK.

International return shipping policy

• Customers are responsible for all return shipping costs from international locations
• This applies to returns from the USA, European Union, and any country outside the UK
• Return shipping fees vary by location and shipping method chosen

Alternative to international returns

Instead of shipping items back internationally, we may offer you a 40% discount on a replacement order. This alternative can save you the cost and hassle of international return shipping.

How to request the discount alternative

Step 1: Contact our support team

• Explain that you need to return an item from an international location
• Mention you're interested in the 40% discount alternative

Step 2: We review your request

• Our team will verify your order and return reason
• We'll confirm if the discount alternative is available for your specific situation

What happens next

Once approved for the discount alternative, you'll receive a discount code for 40% off your next order. You can keep the original item, and we'll send you the replacement at the discounted rate.

Updated on: 12/02/2026