Do I need to send defective items back?

In most cases, you don't need to send defective items back to us. Clear photo evidence is typically sufficient for us to process your warranty replacement.

What we need from you Photo evidence

• Clear photos showing the defect or damage
• Multiple angles if the issue isn't obvious in one shot
• Good lighting to clearly see the problem

How the process works Step 1: Submit photos

1. Take clear photos of the defective item
2. Contact our support team with the photos
3. Describe the specific defect you're experiencing

Step 2: We review your case

• We verify the defect matches our warranty coverage
• Most cases are approved immediately based on photo evidence
• You'll receive confirmation within 24 hours

Step 3: Replacement processing

• Once approved, we process your free replacement
• No need to package or ship the defective item back
• You can dispose of the defective item responsibly

When returns might be required In rare cases where the defect claim needs additional verification, our returns team may request the physical item. This only happens if:

• The defect isn't clearly visible in photos
• Additional investigation is needed

What happens next

Once we approve your warranty claim based on photos, your replacement ships immediately - no waiting for returns or additional steps required.

Updated on: 12/02/2026