Do I need to pay shipping for warranty replacements?

Shipping costs for warranty replacements depend on when you purchased your item.

Shipping policy breakdown Within 60 days of purchase

• Replacement item: Free
• Shipping: Free
• You pay nothing for the warranty replacement

After 60 days (but within 12 months)

• Replacement item: Free
• Shipping: You cover the shipping cost
• Only shipping fees apply - the replacement itself is still free under warranty

How we determine your timeline We verify your original order date in our system to determine which shipping policy applies to your replacement.

What happens next If you're within 60 days:

1. We process your free replacement immediately
2. Your replacement ships at no cost to you
3. You'll receive tracking information via email

If you're after 60 days:

1. We explain the shipping fee that applies
2. Once you approve the shipping cost, we arrange your replacement
3. You'll be charged only for shipping - the replacement remains free

This ensures you understand any costs upfront while still receiving your warranty replacement promptly.

Updated on: 12/02/2026