Do I need to pay for return shipping?

Yes, customers are responsible for return shipping costs unless the item is faulty or we sent you the incorrect product.

When you pay for return shipping

• Standard returns for change of mind etc
• Returns for sizing issues
• Returns within our standard return policy

When we cover return shipping

• Item arrived damaged during shipping
• We sent you the wrong product
• Item has manufacturing defects or quality issues

How to determine who pays for shipping

Step 1: Assess your return reason

• Review why you're returning the item
• Check if the item arrived damaged or incorrect

Step 2: Provide evidence if claiming fault

• Take clear photos showing any damage or incorrect items
• Contact our support team with the photos
• Describe the specific issue you experienced

Step 3: Receive shipping instructions

• If the item is faulty or incorrect: We'll provide a prepaid return label
• If the return is for other reasons: You'll receive instructions to ship at your own cost

What happens next

Once we verify your return reason, you'll receive specific shipping instructions. For faulty or incorrect items, we'll email you a prepaid return label. For standard returns, we'll provide the return address and shipping guidelines for you to arrange return shipping.

Updated on: 12/02/2026