Did my order go through?
You should receive an automated email confirmation immediately after successful payment. If you haven't received this confirmation, there are several steps to verify your order status.
What to check first
- Email folders: Check your spam/junk folder for the confirmation email
- Email address: Verify you used the correct email during checkout
- Express payment accounts: If you used PayPal, Apple Pay, or Google Pay, the confirmation may have gone to that account's email instead of your main inbox
Next steps
Contact us with your email address so we can check our system for your order. We'll verify if:
- Your order exists and resend the confirmation email if needed
- Your payment processed successfully
- Any email address corrections are required
If no order is found
This typically means your payment failed or is still processing. In this case:
- Place a new order with the correct information
- Check your payment card for pending authorizations (these clear within 24-48 hours)
- Ensure your payment method has sufficient funds available
What this means for you
Our system generates instant confirmations for successful orders, so missing emails usually indicate either delivery issues or payment processing problems that we can quickly resolve.
Updated on: 12/02/2026
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