Can I return or exchange personalised cases?
Yes — our personalised cases are covered by the same 60-day returns policy as all our other cases. You can return your personalised case for any reason within 60 days of purchase.
How returns work
Standard return process:
- Return your personalised case within 60 days for any reason
- Case must be unused and in original condition
- Standard return shipping costs apply
Alternative for international customers:
If you're located internationally and prefer to avoid return shipping costs, we can offer a 40% discount on a re-order instead of processing a return. This saves you from having to send the item back to us for exchange.
What happens next
For standard returns:
Contact us with your return request and we'll provide return instructions and shipping details.
For discount re-orders:
Contact us to request the 40% discount code for your new order. This allows you to get exactly what you want without international shipping delays or costs.
Important timeframes
- Returns accepted within 60 days of purchase
- Case must be unused and in original condition
- International customers can choose between standard return or discount re-order option
Updated on: 12/02/2026
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