Can I exchange my case for a different model or design?

Yes, you can exchange your case for a different model within 60 days of delivery. The exchange process depends on what type of change you need.

All returns are handled via our return portal which is here - https://www.blancspace.com/pages/returns

What exchanges are allowed

• Same design, different phone model: Direct exchange
• Different design: Return for refund/store credit, then place new order

How to request an exchange

Step 1: Access the returns portal

• Visit our online returns portal
• Select your order and the item you want to exchange

Step 2: Choose your exchange type

• For same design/different phone model: Complete the exchange directly
• For different design: Process as a return for refund or store credit

Step 3: Complete the process

• Follow the portal instructions to finalize your exchange
• If you encounter system errors, contact our support team for manual processing

Different design exchange process

If you want to change to a completely different design, you'll need to:

1. Return your current case via our return portal for a refund or store credit
2. Place a new order for your preferred design

This two-step process ensures proper inventory management for design changes.

Who Pays shipping?

It is your responsibility to get the item back to us, currently we do not offer a paid shipping label for this. Any exchange item we send to you will have free shipping.

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What happens next

Once your exchange is processed, you'll receive confirmation and tracking information. For design changes, you'll receive your refund/store credit first, then can place your new order.

Updated on: 12/02/2026