Question 1

How does Buy 2, Get 2 Free work?

Accepted Answer

Our Buy 2, Get 2 Free promotion works by automatically applying a discount when you add eligible phone cases to your cart.

How it works:

Add exactly 4 eligible phone cases to your cart
You pay for 2 cases and get 2 free
The discount automatically applies.

Scaling discount:

8 cases = pay for 4, get 4 free
12 cases = pay for 6, get 6 free
The pattern continues for larger quantities

Return policy:

For a full refund, you must return all 4 cases from your promotional order. Partial returns result in recalculated pricing, which typically means no refund is applied unless you return the complete promotional set.

The promotion ensures you get maximum value while maintaining fair return terms for both partial and complete order returns.

Question 2

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping when your order meets certain thresholds, which vary by region.

Free shipping thresholds by region

UK

Free standard shipping on orders above £30
Express shipping options remain paid regardless of order value

EU

Free shipping on orders above €36 threshold
Express shipping options remain paid regardless of order value

US

Free shipping on orders above $40 threshold
Express shipping options remain paid regardless of order value

If you expected free shipping but don't see it

Check these common issues:

Verify your order total meets the minimum threshold for your region
Confirm you haven't selected an express shipping option during checkout
Standard shipping must be selected to qualify for free shipping

What happens next

Once your order meets the threshold and you've selected standard shipping, free shipping automatically applies at checkout. You'll see the shipping cost removed from your total before completing your purchase.

Question 3

Do you offer gift cards?

Accepted Answer

We offer digital gift cards that are valid for online purchases only and are non-refundable.

You can check your gift card balance in several ways:

During checkout when placing an order
In your account dashboard
By contacting us with your gift card details

If your gift card isn't working, we can verify whether it has expired or been fully redeemed. For lost gift cards, we can resend the digital card information through our system.

Question 4

What discounts are currently available?

Accepted Answer

If you're looking for current promotions, we run several recurring offers throughout the year that provide great value on our cases.

Current Discounts

25% Off Sitewide

Sitewide percentage discount, already applied to all prices. You won’t need a discount code. The 25% off has already been applied to all items on the site.

Buy 2 Cases, Get 2 Cases Free

Buy 2 Get 2 Free deals on all phone cases
Mix & Match any cases
Discount scales, Add 8, pay for 4, add 12, pay for 6 etc

How to check if your promotion is applied

Automatic application

Most promotions apply automatically when you meet the requirements
Discounts will show in your cart before checkout
No promo code needed for most offers

If you don't see the promotion

Check that your cart meets the promotion requirements
Verify the promotion hasn't expired
Ensure you're purchasing eligible items

What happens next

Once you add qualifying items to your cart, eligible promotions will automatically appear with your discount applied. You'll see the savings reflected in your cart total before completing your purchase.

Note: Promotions change frequently and may have specific terms and conditions. Always verify current offers and eligibility requirements at checkout.

Question 5

Do you offer clear cases?

Accepted Answer

Yes, we offer clear cases with different transparency levels depending on the design. All our cases use a clear polycarbonate (PC) plate as the foundation.

Clear case options

Printed designs: Some cover the entire case with artwork, others print only specific elements (leaving transparent areas)
Edges: Clear TPU edges (showing your phone's sides) or colored edges depending on design
Fully clear cases: Completely unprinted versions with no artwork for a minimal look

Protection recommendations

For maximum transparency with protection, Impact Air offers our most transparent option while maintaining drop protection.

Important note

Clear TPU edges may yellow over time with normal use - this is covered in our product care information.

What happens next

Browse our clear case collection to find the transparency level that matches your style preference.

Question 6

Do I need to send defective items back?

Accepted Answer

In most cases, you don't need to send defective items back to us. Clear photo evidence is typically sufficient for us to process your warranty replacement.

What we need from you Photo evidence

Clear photos showing the defect or damage
Multiple angles if the issue isn't obvious in one shot
Good lighting to clearly see the problem

How the process works Step 1: Submit photos

Take clear photos of the defective item
Contact our support team with the photos
Describe the specific defect you're experiencing

Step 2: We review your case

We verify the defect matches our warranty coverage
Most cases are approved immediately based on photo evidence
You'll receive confirmation within 24 hours

Step 3: Replacement processing

Once approved, we process your free replacement
No need to package or ship the defective item back
You can dispose of the defective item responsibly

When returns might be required In rare cases where the defect claim needs additional verification, our returns team may request the physical item. This only happens if:

The defect isn't clearly visible in photos
Additional investigation is needed

What happens next

Once we approve your warranty claim based on photos, your replacement ships immediately - no waiting for returns or additional steps required.

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